Refund Policy — What’s the Risk

At What’s the Risk?, we want customers to receive the assessment they paid for and be able to use it as intended.

Because What’s the Risk? provides a digital assessment and individualized results that are delivered immediately upon completion, purchases are generally non-refundable once the assessment has been successfully completed and the results have been provided, except where required by applicable law.

1. Technical Problems

If you purchase an assessment but are unable to access, complete, or receive the results because of a technical problem with What’s the Risk?, please contact us at:

Please contact us within 7 days of purchase and provide enough information for us to locate the transaction and investigate the problem.

We will first make a reasonable effort to correct the technical issue or restore access.

If the problem is caused by What’s the Risk? and we are unable to provide the purchased assessment or results, we may issue a refund to the original payment method.

2. Completed Assessments

Once an assessment has been successfully completed and the results have been delivered, the purchase is generally considered fulfilled and is not eligible for a refund simply because you:

• changed your mind;
• decided not to act on the assessment;
• disagreed with the assessment result;
• decided not to purchase the opportunity being evaluated; or
• expected a different result.

The purpose of What’s the Risk? is to provide information and identify potential areas of risk. The Service does not promise or guarantee a particular assessment result.

3. Duplicate Charges

If you believe you were accidentally charged more than once for the same purchase, please contact us promptly.

Verified duplicate charges will be refunded as appropriate.

4. Payment Processing

Payments and refunds are processed through Stripe.

Any approved refund will be returned to the original payment method whenever possible. The time required for a refund to appear in your account may depend on Stripe, your bank, or your card issuer.

5. Problems Outside Our Control

Refunds are generally not provided for problems caused by circumstances outside the control of What’s the Risk?, including:

• loss of internet connection;
• problems with the user's device, browser, or network;
• closing or leaving the assessment before completion; or
• failure to complete the assessment after access has been successfully provided.

However, if possible, we may assist with restoring access so that the purchased assessment can be completed.

6. Legal Rights

Nothing in this Refund Policy is intended to limit any consumer right or remedy that cannot legally be waived.

7. Contact

Questions or refund requests may be sent to: